We are more than happy to answer any questions, contact us at hi@viing.co.uk
Working in an office meant that our co-founder Elle experienced first hand the hassle and frustration of organising a card and collection for colleagues. Despite all this technology around us making our day to day lives easier, somehow the brown envelope with a post-it tick list was still the best solution.
Having searched for a better solution with no luck, Elle set out to create her own. Viing was officially launched in 2016.
Viing is an online platform that makes group gifts easy. Viing allows groups of any size to chip into a pot of money to be spent on a physical greetings card and a gift. The money can be used on any combination of a greetings card, gift or bank transfer.
No, you do not need to register an account in order to contribute towards an occasion. If you'd like to organise a group gift, you'll need to register for an account in order to manage your occasion.
Click on the URL link that the organiser has shared with you and choose how much you would like to contribute. Once you have paid into the pot, you can also leave your message for the card.
The message you leave for the occasion will be visible to everyone who has access to the occasion's unique URL link. Contributed amounts however are hidden. The total money pot will always show a live balance of the total collected.
The minumum contribution amount is £1.
Yes, simply drop us an email at hi@viing.co.uk with the occasion name and message you would like to amend. This request would need to come from the email account used when submitting the message.
Your contribution is refundable at any stage before the occasion deadline and before the organiser withdraws the money pot. Once the organiser has completed the occasion all contributions are strictly non-refundable. Refunds are processed via Stripe UK. Please note there is a 5% administration fee for all refunds and it can take up to 12 business days from the day the refund is processed for the funds to appear in the original cardholder's account. Please email us at enquiries@viing.co.uk to request a refund.
A message at the end of the process confirms your contribution has registered. You will also receive an email receipt to confirm your contribution.
If you would like to organise a card or collection for an occasion, you will need to register with Viing in order to set up and manage your occasion. Contributors will be able to chip in wihtout registering or creating an account.
Viing is designed for group gifting, we do require that every occasion has a minumum of 3 contributions by the end of their occasion. If your occasion hasn't reached the minimum, you will have the option to extend your occasion or select the option for all contributions to be refunded. Refunds are processed via Stripe UK. Please note there is a 5% administration fee for all refunds. This is deducted from the amount returned and covers transaction and administration charges. PLease note it can take up to 12 business days from the day the refund is processed for the funds to appear in the original cardholder's account.
Absolutely. You will be able to manage each occasion via your account dashboard. If you invite friends via Viing, we will also help you to keep track of who has and hasn't contributed and send automated reminders for you.
There is no limit to the number of participants. The more the merrier!
You could start the ball rolling by contributing first and simply sharing the occasions URL link with others.
If you invite people via Viing, each person will receive a reminder a couple of days before the deadline and on the day of the occasion deadline.
The organiser may opt to suggest an amount for contributions. This amount does not need to be honoured by contributors.
The deadline exists to motivate people to contribute on time and helps the organiser to manage the occasion. The organiser can amend the deadline at any point. When the deadline hits, this is when the organiser can log in and complete the occasion by choosing an optional greetings card, gift or bank transfer.
Of course, log into your account and click:
- ‘my occasions’
- ‘View’
- ‘Change’
Log into your account and into your occasion, where you will see a 'withdraw' button appear. Once you click 'withdraw', you will be taken through the steps to spend the money collected.
Not at this time. But you can invite contributors who live outside of the UK.
We can only arrange bank transfers to a UK bank account and the beneficiary must live in the UK and must be available to provide us with any additional forms of identification should we or our banks require. We can arrange international delivery for the greetings card. Please email us at hi@viing.co.uk.
Yes! Our service is flexible to meet your group’s needs.
The greetings card is an optional extra we offer. We believe it is a nice, easy way to add a personal touch to a group gift so that your recipient knows exactly who to thank.
Please drop us an email to hi@viing.co.uk. If the occasion hasn’t ended or been withdrawn, all contributions can be refunded. Refunds are processed via Stripe UK. Please note there is a 5% administration fee for all refunds and it can take up to 12 business days from the day the refund is processed for the funds to appear in the original cardholder's account. Please email us at enquiries@viing.co.uk to request a cancellation and refund.
Please feel free to drop us an email at hi@viing.co.uk and we will be more than happy to answer questions at any stage.
You can use the funds collected on a combination of the following:
Yes, when your deadline hits, simply log into you account and click 'withdraw'. You'll then be take through the steps to select a card design and choose how you wish to spend the money collected.
Our cards are physical greetings cards that get printed and posted either directly to the recipient or elsewgere with an extra envelope. To select a card, simply log into your account when your occasion ends, click 'withdraw' and you will be taken through the steps to select a card and choose how you wish to spend the money. We believe in physical greetings cards, so we don't offer ecards as standard, however if you drop up a quick email, we can arrange ecards upon request for £3.
Absolutely. When setting up your occasion click 'card only'. Your occasion will then simply request contributors to 'sign' the card. Payment for the cards in a 'card only' occasion is taken at the end when your deadline hits. Simply log into your account and next to your occasion, click 'complete' - here you will be able to select your card and pay by any standard method.
We currently offer two greetings card sizes; Small 7x5" and a larger A4 card. Small cards cost £4 and large cards cost £7 + £1 postage for 1st Class Royal Mail. Special next day delivery can be arranged by contacting us at enquiries@viing.co.uk. Special and International delivery can in most cases be accommodated. Additional fees will apply.
This is not yet part of our standard service, however, in most cases, we can accommodate international delivery for an additional postage fee, starting from £3 for budget delivery. Delivery times will vary. If you would like to request international delivery, please drop us an email at hi@viing.co.uk
It takes 2 business days for cards to be prepared, printed and dispatched. Cards are sent via first class Royal Mail. We generally recommend allowing 1 week from completing your occasion for the card to arrive. In order keep keep delivery costs low, postage is not tracked. We can however arrange special delivery for an additional fee. Please email enquiries@viing.co.uk to arrange.
Please drop us a quick email to hi@viing.co.uk with the name of your occasion and the time and date of the deadline and we can arrange this for you.
You can however extend the occasion deadline yourself by logging onto to your account and clicking ‘extend’.
Please find our gift selection at viing.co.uk/products We are continuously adding more gifts. If you have any suggestions for us - please drop us an email at hi@viing.co.uk. We would love to hear from you.
The recipient can either receive the cash transferred directly into their
account, a gift voucher, or a gift chosen by the organiser.
The recipient will also receive a physical greetings card. This can either
be sent directly to their door or sent to the organiser first (with an extra
envelope).
Unfortunately, once gifts have been purchased they are strictly non-refundable.
Your payment is totally secured by Stripe and RapidSSL. All credit cards are accepted. You can have a look at the Stipe (UK) terms for more details: https://stripe.com/gb/terms
Your card details are 100% secure and and managed entirely by Stripe UK. Your payment details do not hit Viing’s servers at any point.
We are a registered UK Limited Company. Our registered company number is 09498368 and we have been making group gifts easy since 2016.
It’s free to create a Viing account, start a whip-round and collect money from friends.
When it’s time to spend the money pot you have a number of options:
Creating a money pot is free.
It is free to chip in and make a contribution to a money pot.
Spending your money with any of our gift partners is completely free.
The minimum amount is £1. We have a maximum of £250. Please note that in order to keep our customers and their money safe, we monitor our service for any suspicious behavioUr. If flagged, we may request photographic identification in order to verify the identity of contributors. We will report any suspected cases of fraud.
All contributions refundable at any stage before the occasion deadline and before the organiser withdraws the money pot. Once the organiser has completed the occasion, all contributions are strictly non-refundable. Refunds are processed via Stripe UK. Please note there is a 5% administration fee for all refunds and it can take up to 12 business days from the day the refund is processed for the funds to appear in the original cardholder's account. Please email us at enquiries@viing.co.uk to request a refund.